Returns & Exchanges

  • Customers have 14 days from the date received to return/exchange merchandise.
  • Merchandise MUST be returned in new condition exactly as it was shipped.
  • No refunds, returns or exchanges for any custom or close-out items. Custom products are defined as any product we customize with a name including but not limited to banners, awards and namebadges.
  • If you return your order that was placed with rush production, the rush charges will not be refunded.
  • We will not refund shipping charges unless an error occurred with the order.
  • Items with a logo other than the REALTOR® logo are NOT returnable, they are custom made as ordered!
  • Customer is responsible for freight charge to return product to Team Store. When exchanging products, customer will be responsible for freight charges to reship exchanged item back to customer.
  • Exchanges will not be processed until original shipment is received.