Returns & Exchanges

• Customers have 14 days from the date received to return/exchange merchandise.
• Merchandise MUST be returned in new condition exactly as it was shipped.
• No refunds, returns or exchanges for any custom or close-out items. Custom products are defined as any product we customize with a name including but not limited to banners, awards and namebadges.
• If you return your order that was placed with rush production, the rush charges will not be refunded.
• We will not refund shipping charges unless an error occurred with the order.
• Items with a logo other than the REALTOR® logo are NOT returnable, they are custom made as ordered!
• Customer is responsible for freight charge to return product to Team Store. When exchanging products, Team Store will cover the cost of the exchange shipping to you.
• Exchanges will not be processed until original shipment is received.
• You can send the package to: Team Store Attn: Returns 734 S Vermont St, Ste #2 Palatine, IL 60067 Please make sure you include your packing slip or a note including your order number, and a note on what you would like to do (such as exchange). Once we receive your items, we will process for you.