Returns & Exchanges

• Customers have 14 days from the date received to return/exchange merchandise.
• Merchandise MUST be returned in new condition exactly as it was shipped.
• No refunds, returns or exchanges for any custom or close-out items. Custom products are defined as any product we customize with a name including but not limited to banners, awards and namebadges.
• If you return your order that was placed with rush production, the rush charges will not be refunded.
• We will not refund shipping charges unless an error occurred with the order.
• Items with a logo other than the REALTOR® logo are NOT returnable, they are custom made as ordered!
• Customer is responsible for freight charge to return product to Team Store. When exchanging products, customer will be responsible for freight charges to reship exchanged item back to customer.
• Exchanges will not be processed until original shipment is received.